TERMS/ SALES AGREEMENT:

Return Policy


You may return new, unopened items within 30 days of delivery for a full refund of the purchased item price, not including shipping and handling. If an item is opened and it is damaged or defective, you may return it and we will gladly exchange the defective item. We do not refund return shipping costs. However, the cost of re-shipping an item that has been returned defective will be at our expense. Make sure to call our customer service department before returning an item so you can be assigned a return authorization number. Please include this RA# with your return. Customer service can be contacted at: 1-877-727-7336. 10:00am - 9:00pm EST. Monday through Saturday. Return address:

TV Products & More
4325 Glenwood Ave Suite 2124
Raleigh NC 27612

Send all returns via a shipping method that can be tracked (FedEx or UPS Ground or USPS Priority Mail with a delivery receipt).

Personal use items and consumable items are considered final sale items and are non refundable for health code reasons but we will exchange defective ones.

Media type items (books, cassettes, CD, DVD and VHS) are also non refundable.


Shipping/Delivery Policy


All orders are processed and shipped within 48 hours of the time of order unless the item is "back-ordered" as indicated in the item description.


We take great care to ensure your merchandise arrives safely at its destination. Our shipping and handling charges help defray the costs of processing your order, packing the merchandise, shipping materials and postage required to transport your items safely from our facility to your door.

If you would like to know the status of your order, please feel free to contact our customer service department via phone at 1-877-727-7336 or email customerservice@tvproductsandmore.com